Orders & Returns

Return, Refund & Warranty Policy

Return, Refund & Warranty Policy Returns We accept returns within 30 days of delivery for items that are unopened and unapplied. Once the screen protector has been removed from its packaging and applied to a device, it is no longer eligible for a standard return. This is standard for screen protectors as applied items cannot be resold. To initiate a return: 1. Email us at support@swapred.com with your order number and reason for return. 2. We'll send you a return shipping label and instructions. 3. Ship the item back in its original packaging. 4. Once we receive and inspect the item, your refund will be processed within 3–5 business days to your original payment method. Note: Return shipping costs are the customer's responsibility unless the return is due to a defective item or an error on our part. Refunds Refunds are issued to your original payment method within 3–5 business days of us receiving and inspecting the returned item. You'll receive an email confirmation once the refund has been processed. We do not offer store credit in lieu of a refund — you'll always get your money back to the card or account you paid with. Warranty & Defective Item Replacements All SWAPRED screen protectors are covered by a 90-day warranty from the date of delivery. The warranty covers: - Screen protectors that crack, shatter, or break under normal use - Screen protectors that tear or break during installation when installation instructions are followed correctly - Manufacturing defects (bubbling, adhesion failure, coating issues) To claim a warranty replacement: 1. Email support@swapred.com with your order number and a photo of the damaged item. 2. No need to send the item back — a photo is all we need. 3. We'll ship a replacement to you at no charge. One replacement per order. Replacements are sent to the original shipping address unless you specify otherwise. Wrong Item Sent If we sent you the wrong iPhone model, we'll make it right immediately — no questions asked. Email us at support@swapred.com with your order number and a photo of what you received and we'll ship the correct item and cover all shipping costs. What's Not Covered - Items returned after 30 days - Opened or applied items (unless defective) - Physical damage caused by dropping the phone or improper installation - Items damaged after 90 days from delivery Contact Us For any return, refund, or warranty request, reach out to us at support@swapred.com with your order number and we'll take care of you.

Shipping, Delivery & Order Tracking

Shipping, Delivery & Order Tracking Where Does SWAPRED Ship? We ship nationwide across the United States. All orders are fulfilled from our warehouse and shipped internationally via YunExpress, with final delivery handled by a US carrier (typically USPS, and sometimes UPS or FedEx). How Long Does Shipping Take? Orders are typically processed and dispatched within 1–3 business days of purchase. Once shipped, delivery generally takes 7–14 business days depending on your location. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse. How Do I Track My Order? You can track your order at any time using our tracking page: Track Your Order → You'll need your order number (found in your confirmation email, starting with SR) and your email address or zip code to look up your shipment. Once your package arrives in the US and is transferred to the local carrier, a separate US tracking number will be generated. You can find this in your tracking details and use it directly on the carrier's website (USPS, UPS, or FedEx) for the most up-to-date local delivery status. I Can't Get the Tracking Page to Work If the tracking page is asking for a security verification that isn't working, try the following: - Use a different browser (Chrome or Safari tend to work best) - Disable any browser extensions or ad blockers temporarily - Try opening the tracking link in a private/incognito window If you're still stuck, email us at support@swapred.com with your order number and we'll pull the tracking details for you directly. My Tracking Hasn't Updated in a While Tracking updates can sometimes lag, especially when a package is transferring between carriers. If your tracking hasn't updated in more than 5 business days, email us at support@swapred.com with your order number and we'll investigate. My Order Says Delivered But I Haven't Received It Carriers occasionally mark packages as delivered slightly early, or leave them somewhere you haven't checked. Here's what to do: Step 1 — Check around your property Look at your front door, back door, garage, mailbox, and any covered or out-of-sight areas where a carrier might leave a package. Step 2 — Check with neighbors Packages are sometimes left at a neighboring address by mistake. Check with anyone nearby who may have received it on your behalf. Step 3 — Wait 24 hours Carriers occasionally mark items as delivered slightly early. In most cases the package arrives within 24 hours of the "delivered" scan. Step 4 — Contact the last mile carrier directly Your order is most likely delivered by USPS for the final leg. If your package hasn't turned up after 24 hours, you can file a missing mail search request directly with USPS: File a USPS Missing Mail Request → If your tracking details show UPS or FedEx as the final carrier, contact them directly: - UPS Claims → - FedEx Claims → Have your US carrier tracking number ready — this is found in your tracking page details once the package has been handed off domestically. Step 5 — Contact us If the carrier can't locate your package, email us at support@swapred.com with your order number and we'll work with you to find a resolution.