Home Orders & Returns Return, Refund & Warranty Policy

Return, Refund & Warranty Policy

Last updated on Apr 01, 2026

Return, Refund & Warranty Policy

Returns

We accept returns within 30 days of delivery for items that are unopened and unapplied.

Once the screen protector has been removed from its packaging and applied to a device, it is no longer eligible for a standard return. This is standard for screen protectors as applied items cannot be resold.

To initiate a return:

  1. Email us at support@swapred.com with your order number and reason for return.
  2. We'll send you a return shipping label and instructions.
  3. Ship the item back in its original packaging.
  4. Once we receive and inspect the item, your refund will be processed within 3–5 business days to your original payment method.

Note: Return shipping costs are the customer's responsibility unless the return is due to a defective item or an error on our part.

Refunds

Refunds are issued to your original payment method within 3–5 business days of us receiving and inspecting the returned item. You'll receive an email confirmation once the refund has been processed.

We do not offer store credit in lieu of a refund — you'll always get your money back to the card or account you paid with.

Warranty & Defective Item Replacements

All SWAPRED screen protectors are covered by a 90-day warranty from the date of delivery.

The warranty covers:

  • Screen protectors that crack, shatter, or break under normal use
  • Screen protectors that tear or break during installation when installation instructions are followed correctly
  • Manufacturing defects (bubbling, adhesion failure, coating issues)

To claim a warranty replacement:

  1. Email support@swapred.com with your order number and a photo of the damaged item.
  2. No need to send the item back — a photo is all we need.
  3. We'll ship a replacement to you at no charge.

One replacement per order. Replacements are sent to the original shipping address unless you specify otherwise.

Wrong Item Sent

If we sent you the wrong iPhone model, we'll make it right immediately — no questions asked. Email us at support@swapred.com with your order number and a photo of what you received and we'll ship the correct item and cover all shipping costs.

What's Not Covered

  • Items returned after 30 days
  • Opened or applied items (unless defective)
  • Physical damage caused by dropping the phone or improper installation
  • Items damaged after 90 days from delivery

Contact Us

For any return, refund, or warranty request, reach out to us at support@swapred.com with your order number and we'll take care of you.